Nuggela & Sulé Sales and Returns Policy

This Sales and Returns Policy governs the use of the website www.nuggelasule.com, which is made available by the company Nuggela & Sulé, S.L. to individuals accessing this site. Its purpose is to provide information about the company’s own products and services, as well as those of third-party collaborators, and to facilitate access to such products and services, including the purchase of goods and the contracting of services through the website.

You can also consult our Privacy and Cookies Policy.

The prices published on www.nuggelasule.com are in Euros and are valid unless subject to typographical error. All prices include the applicable VAT rate in effect on the date of the order. Any change to the VAT rate will be automatically applied to the prices of products for sale. Promotional offers on products displayed on www.nuggelasule.com will remain valid for as long as they are shown on the website.

When placing an order, customers may freely choose from the following payment methods available on www.nuggelasule.com:

• Credit/Debit Card: Secure payment via credit or debit card. If you select this payment method, you will be redirected to your bank’s secure payment gateway to ensure maximum security. Your order and payment information are protected by a secure server using SSL encryption technology, and your card number will be encrypted.
• PayPal: Payment via PayPal. A fast and secure way to pay online. You can pay easily with your credit or debit card even if you do not have a PayPal account. The goods will be shipped to the delivery address provided when confirming the order, regardless of the address associated with your PayPal account.
• Bank Transfer: Make your payment directly into our bank account. Please include your order reference as the payment reference. Your order will not be dispatched until the full amount has been received in our account.

– Why might my credit/debit card be declined? –

• Your card may have expired.
• Your card limit may have been exceeded.
• You may have entered some details incorrectly.

The offers presented by Nuggela & Sulé are valid while stocks last. Nuggela & Sulé reserves the right to modify its product range in response to supply constraints imposed by its suppliers. The photographs, graphics, and descriptions of the products offered for sale are for illustrative purposes only and do not in any way constitute a binding commitment by the seller, Nuggela & Sulé.

• Purchased products will be delivered to the person and address specified in the order.
• By default, invoices will be sent to the email address provided by the customer at the time of registration on www.nuggelasule.com.
• Orders will not be dispatched or delivered on Saturdays, Sundays, or public holidays. However, any delay in delivery shall not constitute grounds for cancellation of the order or for any compensation.
• Orders placed after 1:00 p.m. will be dispatched on the following working day.
• An order is considered delivered when the carrier hands the parcel or parcels over to the customer and the customer signs the delivery receipt. It is the customer’s responsibility to check the condition of the goods upon receipt and to note any irregularities on the delivery slip.

National Deliveries (Spain Only)

• The delivery cost for mainland Spain (excluding islands) is 4.95€. For orders over 40€, delivery is FREE
• The delivery cost for the Balearic Islands is 8.95€. For orders over 60€, delivery is FREE
• The delivery cost for Ceuta and Melilla is 9.95€. For orders over 60€, delivery is FREE
• The delivery cost for the Canary Islands is 9.95€. For orders over 70€, delivery is FREE
• * If you cancel your order before it has been dispatched, no charges will apply. However, if the order is cancelled after dispatch, you will be responsible for both the shipping and return costs

International Deliveries

• The delivery cost for Portugal is 8.95€. For orders over 60€, delivery is FREE
• The delivery cost to other European Union countries is 15€. For orders over 70€, delivery is FREE
• For deliveries to countries outside the EU, please contact our Customer Service team at info@nuggelasule.com
• *Nuggela & Sulé is not responsible for any customs duties or import taxes that may be applied by the destination country

 

DELIVERY TIMES

– Which courier service will deliver my order? –

• All our shipments are handled by a national courier company.

– Where will I receive my order? –

• Orders will be delivered to the address provided by the customer when placing the order. Deliveries to P.O. boxes are not accepted.

– How long will it take for my order to arrive? –

• Deliveries within Spain: Orders will be delivered to the specified address within 48 hours* from Monday to Friday, excluding public holidays. * Orders placed before 1:00 p.m. from Monday to Thursday (excluding public holidays) will be delivered within 48 hours, provided someone is present at the delivery address to receive the parcel. If you request delivery to an address different from the one registered, and this requires the courier company to reroute the parcel due to a different postcode, an additional fee will apply. This fee is €5 for deliveries within mainland Spain. For deliveries outside the mainland, please contact us to check the applicable charges. Delivery times: Monday to Friday (working days), with deliveries made up until 7:00 p.m. at the address previously provided by the recipient.
• International Deliveries: Estimated delivery times are between 10 and 15 working days except for Portugal, where delivery will take 3 working days.

– Can I return my order? –

• The maximum period for accepting returns, is 15 days from the date of purchase confirmation. Items to be returned must be in perfect condition and in their original packaging. Returns of items that have been tampered with, opened, or tested will not be accepted. If your order arrives in poor condition, you must note this on the delivery slip provided by the courier and contact our Customer Service Department by email at info@nuggelasule.com to inform us of the issue. Our team will then advise you on how to proceed with the return process.

  Once the goods have been received at our warehouse, the packages will be inspected. If their condition is verified and the return is deemed appropriate, we will arrange a new shipment of your order. If the return conditions are not met Nuggela & Sulé will not accept the return and will inform the customer by email. Rejected items will remain available to the customer for 1 month at our warehouse. During this time, the customer may request re-delivery, but must cover all shipping costs in advance.

• Nuggela & Sulé reserves the right to refuse returns that are sent after the deadline or that are not in the same condition as when delivered. In the event of loss, damage, or delay during shipping, the responsibility lies with the courier company, and the Terms and Conditions of Carriage of that company will apply.

• In cases where the return is due to a quality issue or an error on the part of Nuggela & Sulé, the return process and shipping costs will be covered entirely by us. We will arrange the collection of the defective product and proceed with the delivery of a replacement once the returned item has been received. If you wish to expedite the process, please send us a photo clearly showing the defect, along with the order reference. If the reason for the return is not related to quality or error, the customer will be responsible for the return shipping and handling costs. The refund for the returned product will be processed within a maximum of 14 days, using the same payment method used for the original purchase.

• If the order has already been processed and dispatched, and the customer requests a return, only the cost of the product will be refunded, not the shipping fees. If the order has already been processed and dispatched, the customer must refuse delivery of the parcel when the courier attempts to deliver it.

 

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